The current Covid-19 crisis is having a significant impact on the supply chains of many manufacturers, ours included. The wellbeing of our people, our suppliers and our customers is our priority.

Additional safety measures have been implemented in our business and our partners which means increased pressure throughout the whole supply chain. Countries are adopting tighter border controls; most companies have adopted safety protocols and more people are self-isolating. All of this is starting to impact on our ability to turn around product and orders within 24 hours.

As a result of this, we have taken the decision to change our standard delivery lead-times from our Wigan facilities to 48 hours.

Despatches from our Crayford facility will remain on 24 hour delivery for the time being.

We have also instructed our sales and technical teams to postpone all customer training sessions until the end of April.

We will continue to work closely with our supply chain partners and our customers, to minimise the impact. Further changes may be imposed by government in the future and we will comply fully with all recommendations.

We will circulate further communication updates as things progress.

We thank you for your understanding, custom and loyalty during this very difficult time.

Your sincerely,

John Gordon,
Managing Director – Ti UK Ltd